Advanced Customer Support Services (ACS) announces that Oracle Exadata Configuration Service available at Point of Sale (POS) has been recently enhanced with a remote configuration delivery option. For the new remote delivery version of this service, the Oracle Field Service Engineer (FSE) will be local to the customer’s site and perform work necessary to enable the ACS Advanced Support Engineer (ASE) to remotely access the Exadata machine and perform the Oracle Exadata Configuration Service. Oracle Exadata Configuration Service onsite delivery will continue to remain available.
Oracle Partners will now have two options for quoting the Oracle Exadata Configuration Service:
- Oracle Exadata Configuration Service: Onsite delivery with T&E estimates; or
- Oracle Exadata Configuration Service: Remote delivery without T&E estimates. Oracle Standard System Installation service is mandatory for the remote delivery option.
Make sure your customer gets their Oracle Exadata configured properly from the start by quoting Oracle Standard System Installation and Oracle Exadata Configuration Services together.
Before quoting Oracle Exadata Configuration Service: Remote Delivery, you must verify the following with the customer:
- The desired configuration delivery method; and
- That they agree to remote connectivity by Oracle
IMPORTANT: Remote Connectivity
Oracle Exadata Configuration Service: Remote Delivery requires connectivity to Oracle for the ASE to perform the Oracle Exadata Configuration Service. For Oracle Platinum Services customers, ACS will use the Advanced Support Gateway for secure, remote connectivity. If the customer is not Platinum Services-certified, then ACS will use Oracle Web Conference or other tools to facilitate remote access. If the customer does not allow remote connectivity, they must purchase Oracle Standard System Installation: Onsite Delivery AND Oracle Exadata Configuration: Onsite Delivery.
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