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Oracle Adds AI Smarts to Increase Oracle ERP Cloud’s Market Lead

Press Release 

New intelligent assistants and AI capabilities for financial controls reduce manual processes and improve accuracy and compliance 

ORACLE MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 19, 2019 

Oracle has extended the artificial intelligence (AI) capabilities within Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud. The latest machine learning-based innovations include an expense reporting assistant, project management digital assistant, advanced financial controls and project-driven supply chain management.

“Oracle continues to deliver on the finance innovation promise expected by our customers,” said Rondy Ng, senior vice president, Oracle Applications Development. “Our pervasive AI strategy delivered via continuous product updates ensures rapid adoption with immediate business results. This allows finance and operations teams to stay ahead of the technology curve and retain a competitive advantage.” 

More than 6,000 organizations in 112 countries and 23 industries have selected Oracle ERP Cloud to provide a complete, innovative and securely-featured platform for their organization. With Oracle ERP Cloud, organizations of all sizes can quickly and easily take advantage of the latest innovations in artificial intelligence, digital assistants, natural language processing, blockchain, and the Internet of Things to enable enhanced productivity, reduced costs and improved controls. 

The latest machine learning-based innovations enable finance and operations teams to spend more time on strategic initiatives that grow the business by increasing efficiency, accuracy and compliance across business processes. New innovations include: 

· Expense Reporting Assistant: Streamlines expense report processing by automatically creating, classifying and matching expense items. Users can interact with the assistant through a powerful voice interface, or simply by sending receipt images to the assistant via email, SMS, Slack or Microsoft Teams. The assistant uses machine learning to improve the automatic classification of expense items, monitor policy violations and reduce audit risks. 

· Project Management Digital Assistant: Provides instant project status updates and enables users to update time and task progress using a digital assistant. The digital assistant learns from your past time entries, project planning data, and the overall context to tailor interactions and smartly capture critical project information. 

· Advanced Financial Controls: Provides continuous analysis of transactions, setups, and configurations to automate audits and help prevent financial leakage. The solution uses self-learning algorithms to examine critical configuration changes and transactions against a library of proven rules leveraging built-in algorithms for fuzzy matching, anomaly detection, Benford analysis, clustering etc. This approach uses data science techniques to allow incidents to be directed to analysts for tracking, investigation and closure. 

· Advanced Access Controls: Automates user security analysis using AI techniques to help protect business data from insider threats and fraud. The solution uses graph-based analysis to accurately and reliably assess violations hidden inside complex, recursive and dynamic security configurations. This technique includes a robust library of configurable, best practice data privacy and SOD rules that can continuously monitor users, roles, privileges, setups and transactions. 

· Intelligent Supplier Management: Oracle DataFox integration enriches supplier profiles with AI-sourced and validated company data to power supplier scoring and categorization. It uses AI techniques to extract dynamic supplier risk signals from news articles and press releases, which are then combined with DataFox’s company data sources to automatically manage supplier risk, by identifying which suppliers are at risk and recommending alternative suppliers.

 

In addition, other machine learning driven innovations for Oracle ERP Cloud previously announced include:

·         Intelligent Payments which enable organizations to reduce costs and build stronger relationships with top suppliers by taking advantage of in-the-moment supplier profile and risk data to generate vendor-specific offers in exchange for early payment of outstanding payables.

·         Intelligent Performance Management which uncovers hard-to-spot data patterns to deliver actionable and contextual insights at the right time, helping improve the quality and business impact of financial and operational decisions.

·         Intelligent Process Automation that enables the automation of labor-intensive tasks and allows organizations to redeploy employees to more strategic and rewarding work.

Oracle ERP Cloud was named the sole Leader in Gartner’s Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises[1]. In addition, Oracle (ERP Cloud) was named a Leader in Gartner’s “Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises[2],” “Magic Quadrant for Cloud Financial Planning and Analysis Solutions[3]” (with the highest position for its ability to execute) and was also named a Leader in the 2018 “Magic Quadrant for Cloud Financial Close Solutions[4].” 

For additional information on Oracle ERP Cloud applications, visit Oracle Enterprise Resource Planning (ERP) Cloud’s Facebook and Twitter or the Modern Finance Leader blog. 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises (Mike Guay, John Van Decker, et al., 31 October 2018)
[2] Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises (John Van Decker, Robert Anderson, et al., 29 May 2018)
[3] Magic Quadrant for Cloud Financial Planning and Analysis Solutions (Christopher Iervolino, John Van Decker, 24 July 2018)
[4] Magic Quadrant for Cloud Financial Close Solutions (John Van Decker, Christopher Iervolino, 26 July 2018).

Contact Info

Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com

Oracle Hot Topics: ORADEBUG UNLIMIT NOT WORKING PROPERLY IN 12.1.0.2

Bugs

Bug	Product Area	Bug ID	Last Updated
ORADEBUG UNLIMIT NOT WORKING PROPERLY IN 12.1.0.2	Oracle Database - Enterprise Edition	21910459	Thu, 21 Mar 2019 06:30 GMT-06:00

Knowledge Articles

Knowledge Article	Product Area	Last Updated
Bug 19971324 - Linux/Solaris: 12.1.0.1.6 (Jan 2015) Grid Infrastructure Patch Set Update (GI PSU)	Oracle Database Exadata Cloud Machine Oracle Database Exadata Express Cloud Service Oracle Database Cloud Exadata Service Oracle Database Cloud Service Oracle Cloud Infrastructure - Database Service Oracle Database - Enterprise Edition Oracle Database Cloud Schema Service Oracle Database Backup Service	Wed, 20 Mar 2019 13:41 GMT-06:00

Oracle Recognizes Finance Innovation at Modern Business Experience

Press Release

Oracle Change Agents of Finance Awards spotlight organizations using innovative technology to transform finance operations and drive business growth

MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 21, 2019

To celebrate organizations and finance leaders using technology to transform their business, Oracle today announced the winners of the Oracle Change Agents of Finance Awards. The awards honor Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud customers who have implemented innovative cloud solutions to achieve tangible business results and drive growth across their organization. The 2019 winners include: Argo Group, Diversey, GE, Michael Baker International, MedStar Health, Royal Bank of Scotland, TTI, Inc. and Western Digital.

“The Change Agents of Finance Awards recognize leaders who are reinventing finance through the smart use of technology,” said Doug Kehring, executive vice president, Corporate Operations, Oracle. “This year’s winners demonstrate innovation in finance, leveraging Oracle ERP Cloud and Oracle EPM Cloud to increase productivity, lower costs, improve controls and expand the influence of finance in their respective organizations.” 

The global Oracle Change Agents of Finance Awards is a peer-driven awards program that recognizes the best of 21st century finance. Winners include:

·         Better Together Award: Donald Robertson, VP, chief accounting officer, Western Digital

·         Crystal Ball Award: David Dawson, VP and director, Business Intelligence, Michael Baker International

·         Frugal Finance Award: David Feierstein, SVP, global head of Transformation Office, Diversey

·         Fast Finance Award: Oscar Guerrero, group deputy CFO, Argo Group

·         Oracle Billion-Dollar Story Award: Robert Barocas and the cloud ERP team, GE

·         Roll With It Award: Stuart Wray, head of implementation, Finance Future, Royal Bank of Scotland

·         Shared Services Superstar Award: Chris Goodman, CFO, TTI, Inc.

·         Top Talent Award: Patricia Grubb, VP, Financial Planning and Analysis, MedStar Health

The 2019 Change Agents of Finance award winners were announced at Oracle’s Modern Business Experience in Las Vegas, Nevada. Modern Business Experience brings together finance, supply chain and human resources professionals to explore how cloud applications and connected business processes can enhance business agility, drive new business models and create breakthrough experiences for customers, employees, partners, and suppliers. 

For additional information on these winners, please visit the Oracle Change Agents of Finance Awards website.

Contact Info

Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com

Oracle Hot Topics: SQL ON 12.2 QUARANTINED AND CELL THROWING ORA-00600 [KUTYXTTE_TRANSFORM:FAILED]

Bugs

Bug	Product Area	Bug ID	Last Updated
SQL ON 12.2 QUARANTINED AND CELL THROWING ORA-00600 [KUTYXTTE_TRANSFORM:FAILED]	Oracle Database - Enterprise Edition	28194173	Wed, 20 Mar 2019 06:27 GMT-06:00

Knowledge Articles

Knowledge Article	Product Area	Last Updated
Bug 22654153 - Linux/Solaris: 12.1.0.1.160419 (Apr 2016) Grid Infrastructure Patch Set Update (GI PSU)	Oracle Database - Enterprise Edition	Tue, 19 Mar 2019 22:05 GMT-06:00

Oracle Hot Topics: INSERT WAITS FOR GC CURRENT REQUEST WITH PATCH:27617978

Bugs

Bug	Product Area	Bug ID	Last Updated
INSERT WAITS FOR GC CURRENT REQUEST WITH PATCH:27617978	Oracle Database - Enterprise Edition	28833989	Tue, 19 Mar 2019 06:28 GMT-06:00

Knowledge Articles

Knowledge Article	Product Area	Last Updated
Bug 22320025 - Exadata Database Bundle Patch 11.2.0.4.160119 (Jan 2016)	Oracle Database - Enterprise Edition	Tue, 19 Mar 2019 02:43 GMT-06:00

Oracle MySQL Webinar - Tuning de MySQL y Sus Principales Parámetros

Oracle MySQL Webinar - Tuning de MySQL y Sus Principales Parámetros 27 de Marzo de 2019 11:00 am (GMT-3 Time - Santiago; Buenos Aires) Suscríbase aquí

Conozca los principales parámetros de performance tuning de MySQL Si utilizas MySQL en un entorno de alto rendimiento y el rendimiento es algo crítico para tu negocio, mira este webcast y conoce las opciones para mejorar la configuración de tu base de datos. 27 de Marzo de 2019 11:00 am (GMT-3 Time - Santiago; Buenos Aires) Temas abordados: Los 10 principales parámetros de performance tuning de MySQL Ejemplos de configuraciones y mejores prácticas Suscríbase aquí Presentador Henrique Lemes MySQL Principal Consultant Oracle MySQL

Latest Java SE Release Will Power Spotify

Press Release

World's largest music streaming service will use Java SE subscription as part of multi-year pact

Redwood Shores, Calif.—Mar 19, 2019

Oracle today announced that Spotify, the world’s largest music streaming service, has selected Oracle’s Java SE Subscription in a multi-year agreement for all its Java SE needs. 

Introduced by Oracle in 2018, the Java SE Subscription is a new subscription model that covers all Java SE licensing and support needs and removes enterprise boardroom concerns around mission critical, timely, software performance, stability and security updates. Java SE Subscription complements Oracle’s long-standing and continued free Java SE releases and stewardship of the OpenJDK ecosystem where Oracle now produces open source OpenJDK binaries, enabling developers and organizations that do not need commercial support or enterprise management tools. 

“The Java SE Subscription model provides customers with the best flexibility and support from the world’s leading contributors to Java SE,” said Georges Saab, VP of Java Platform Group at Oracle. “Spotify’s decision to engage with the Java SE Subscription model is a testimony to our success engaging with the Java community and to our position as a leader providing both open source and commercially supported Java SE innovation, stability, performance and security updates for the Java Platform.” 

Originally launched in 2008 out of Sweden, Spotify is the world’s largest music streaming service with a community of 200+ million users, across 78 markets. 

To learn more about Java SE Subscription, please visit https://www.oracle.com/java/java-se-subscription.html. Java is the world’s most popular programming language, with over 12 million developers running Java. Java is also the #1 developer choice for cloud, with over 21 billion cloud-connected Java virtual machines.

Contact Info

Alex Shapiro
Oracle PR
+1-650-607-1591
alex.shapiro@oracle.com

Oracle Brings Service and Supply Chain Teams Together with Industry-First Innovations

By Stephen Fioretti, vice president of product management, Oracle CX Sales and Service—Mar 19, 2019

Most service organizations have been there: A disgruntled buyer contacts customer service to file an issue and requests a technician. The customer service team, with little insight into the real-time location of field technicians, “guestimates” an arrival time. The technician shows up at a different time and realizes the parts needed for the fix aren’t on-hand. The result: Frustration for all involved, and a negative customer experience that puts future business opportunities at risk.

This situation is all too common and will only increase as more companies offer products as a subscription or a service to supplement their traditional product offering. This trend is called “servitization.” When done well, servitization creates a win-win situation for organizations in the form of a better customer experience and new revenue sources. However, to seize this opportunity, organizations have to move beyond traditional break/fix models. Downtime is expensive with new service or subscription business models, but the good news is that proactive service is attainable with connected devices. 

Proactive service isn’t the future; it is today.

To address our new service landscape, we’re excited to introduce Oracle Service Logistics Cloud, the industry’s first, end-to-end solution that connects customer experience, field service, and supply chain operations within a single integrated cloud solution. By combining Oracle Customer Experience (CX) Cloud and Oracle Supply Chain Management (SCM) Cloud, Oracle Service Logistics Cloud helps service-based organizations seamlessly manage operations and provide a unified customer experience, all while controlling costs.

With Oracle Service Logistics Cloud, customers will be able to:

· Achieve a complete, enterprise-wide service solution by eliminating information silos and allowing each service department to work together in real-time.

· Optimize parts logistics and drive profitability by ordering and shipping parts directly to customers and field technicians, managing technician trunk stock and increasing the accuracy of service debrief and billing.

· Deliver a seamless customer experience by providing a single point-of-contact throughout the entire issue resolution process.

· Improve field service by connecting technicians with the rest of the enterprise, while insuring the right technician, with the right skills, and the right parts are meeting all customer commitments.

Oracle customers who are already using both Oracle CX Cloud and Oracle SCM Cloud can take advantage of this functionality today. For more information on Oracle Service Logistics Cloud, visit our solutions page.

• Additional Resources

• Oracle’s SaaS blog
• Oracle’s Modern Finance Leader blog
• Oracle’s HCM blog
• Oracle’s Supply Chain Management blog
• Oracle’s Smarter CX blog