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miércoles, 13 de febrero de 2019

Oracle Database 19c 19.2.0 para Exadata disponible para descarga

Ya esta disponible la version 19c para descargar del sitio de
Al igual como pasó con 18c, por el momento ha sido liberada la versión únicamente para EXADATA-
Sin embargo, para los "traviesos", recordaran que utilicé, en la guía de instalación de 18c Exadata en un Oracle VirtualBox Machine, el parámetro _exadata_feature_on=true, para poder tener disponible un laboratorio para ir practicando.
Este parámetro oculto, engaña al software de la base de datos y le permite correr en un sistema que no es un EXADATA en realidad.

El artículo de referencia lo puede encontrar en este link:

Así que es hora de instalar 19c y esperar que la versión oficial de producción sea liberada.
Recuerden que esta es mi recomendación, para todos aquellos que están visualizando, hacer una actualización de sus bases de datos en versión 11gR2 o 12cR1 12.1.0 en versión ON-PREMISE.

martes, 12 de febrero de 2019

Oracle Accelerates Adoption of Enterprise Blockchain Worldwide

Press Release 
Blockchain platform delivers new capabilities that accelerate business benefits 

Redwood Shores, Calif.—Feb 12, 2019 

Businesses around the world have already reaped the benefits of blockchain applications built on Oracle Blockchain Platform. Companies using Oracle’s business-ready blockchain have been able to move from experimentation to production by creating new blockchain applications from scratch or adding blockchain functionality to an existing solution. To support its customers, Oracle has added new features to the platform that help users speed up the development, integration, and deployment of new blockchain applications. 

While blockchain can greatly streamline many existing processes surrounding supply chain, identity, cross-border payments, and fraud detection, businesses have struggled to implement blockchain networks within their existing ecosystems. Oracle Blockchain Platform addresses this challenge by streamlining the process of building and integrating blockchain applications across diverse business networks and connecting them into the relevant business processes within these ecosystems. 

“Oracle’s continued leadership and investment in enterprise blockchain technology ensures that the platform has all of the critical capabilities organizations need to build blockchain applications to handle their most important business transactions,” said Frank Xiong, group vice president, Blockchain Product Development, Oracle. “The number of customers already running blockchain applications based on Oracle’s blockchain platform is testament to the strength of the technology and the value it brings to a broad range of industries.” 
Worldwide Customers with Blockchain Apps in Use 

Using blockchain applications, Oracle customers are establishing new ways to increase trust in diverse ecosystems and increasing the speed, security and efficiency of a wide range of business processes. Oracle’s rapidly growing list of global customers with production deployments on its enterprise-grade blockchain platform include: 

· China Distance Education Holdings Limited (CDEL) uses blockchain to share educational records and professional certifications across many educational institutions to help employers and recruiters verify the educational credentials claimed by individuals. 

· Circulor uses blockchain to track conflict minerals from their origin at the mines to processing and use in electronic components to ensure ethical sourcing of raw materials. 

· SERES uses blockchain to bring greater trust and efficiency to electronic invoicing in franchise networks, which share ordering and fulfillment data between franchisors and franchisees. 

· Additionally, Arab Jordan Investment Bank, CargoSmart, Certified Origins, HealthSync, ICS Financial Systems, NeuroSoft, Nigeria Customs, OriginTrail, SDK.Finance, and TradeFin have built or integrated production-ready blockchain applications on Oracle Blockchain Platform. 

“Oracle’s blockchain solution delivers enterprise performance, security and scalability right out-of-the-box,” said Doug Johnson-Poensgen, CEO and founder of Circulor. “We started with the Oracle Blockchain Platform four months ago and were able to go from zero to a production system spanning multiple organizations involved in ethical sourcing of minerals within a matter of months. Another key advantage is that we were able to integrate Oracle’s blockchain platform into a hybrid blockchain network spanning multiple clouds and easily integrate with our existing systems and applications.” 

“Blockchain improves the trust relationship between franchisor and the franchises by including best practices and decentralized access to the transactions. Normally, merchandise acceptance processes are manual and require an operator entering the data into the system. But, for example when a franchise has economic problems, it can repudiate that delivery, saying that it never received the merchandise. They can manipulate the database and, on the other hand, also the franchisor can manipulate it,” said José María Mínguez Gutiérrez, Transactional Services Manager of SERES. “With blockchain and its immutability and traceability of information, all these problems disappear and all parties can trust the data and the transactions.” 
Enhances Security, Developer Productivity and DevOps Capabilities 

With this latest release, Oracle has added unique developer-oriented productivity enhancements and consortium-oriented identity management features, which are critical to diverse organizations conducting business transactions via a blockchain network. New DevOps capabilities make the platform easier to integrate with existing business and IT systems. Additionally, as blockchain becomes an important data store in the enterprise, the platform enables Oracle Autonomous Data Warehouse customers to transparently capture blockchain transaction history and current state data for analytics and to integrate it with other data sources. New features include: 
· Enhanced world state database to support standard SQL-based ledger queries reducing the complexity of developing chaincode using readily available programming skills, ensure smart contracts can safely rely on the query results, which are verified at transaction commit, and significantly boost performance of rich data queries.
· Rich history database shadows transaction history into a relational database schema in the Autonomous Data Warehouse or other Oracle databases, which transparently enables analytics integration for interactive dashboards and reports.
· Enhanced REST APIs for event subscription, blockchain administration/configuration, and monitoring of network health, transaction rates, and other statistics, which simplify integration with existing enterprise IT tools.
· Identity federation further extends authentication capabilities to work with external identity providers to facilitate consortium blockchains with many diverse participants using their existing identity management systems.
· Third-party certificate support for registering client organizations on the blockchain network to enable them to use existing certificates issued by trusted third parties.
· Hyperledger Fabric 1.3 support, which adds many new features based on the evolving open source version, including chaincode development in Java, further leveraging existing enterprise skills, and support for private transactions among a subset of members, preserving privacy and business confidentiality. This demonstrates Oracle’s commitment to stay current with the Hyperledger community by leveraging new releases and contributing to the open source community. 
About Oracle Blockchain 

Only Oracle provides a comprehensive blockchain offering, including business-ready Oracle Blockchain Applications Cloud and Oracle Blockchain Platform for developers who need to build or integrate their applications. Oracle’s blockchain applications are built with Oracle Blockchain Platform and seamlessly connect with Oracle Supply Chain Management (SCM) Cloud, Oracle Enterprise Resource Planning (ERP) Cloud and other Oracle Cloud Applications. Oracle Blockchain Platform is production ready with enterprise-grade capabilities, easy to adopt, and quick to develop upon, accelerating customer’s blockchain journeys and saving their costs. 

Contact Info 

Nicole Maloney

Oracle Blockchain Helps Czech Financial Firm,, Transform Payment Industry

Press Release
Oracle Blockchain Platform streamlines cross-border payments and cuts fees
Redwood Shores, Calif.—Feb 12, 2019 is using Oracle Blockchain Platform to help the company transform the rapidly evolving payments industry. By integrating Oracle Blockchain Platform into its core payment platform for banks and financial institutions, provides a secure payment system that removes the need for intermediaries, such as correspondent banks and clearing houses. This helps facilitate faster, more cost effective and secure payments, and as a result, can improve the overall customer experience. 

Pavlo Sidelov, Chief Technical Officer, said, “Despite the considerable disruption of the financial services industry, cross-border payments are still very slow, the associated fees are expensive, and there is an inherent lack of trust, especially around peer-to-peer payments. We are removing these pain points by providing a platform that drives highly secure, affordable, and fast transactions. Oracle’s enterprise-grade blockchain cloud platform is critical to helping us achieve these goals.” 

Using Oracle’s reliable and high performing distributed ledger technology, provides its customers with trusted real-time verification of transactions. Replacing intermediary financial institutions with the new system means that transactions only need to be confirmed through the blockchain, which has the potential to reduce the time needed for cross-border transactions from days or even weeks to a matter of seconds. It also removes the associated transaction fees, benefitting both end users and merchants, as they gain an alternative way to accept payments without the heavy fees charged by banks and payment processing companies on transactions and chargebacks. This allows them to provide better value and improve the experience for their customers. 

Frank Xiong, group vice president, Blockchain Development Platform, Oracle said, “Blockchain has the power to impact all industries, including financial services and organizations like Using Oracle Blockchain Platform, can change the future of digital payment processing, improving the user experience, security, speed, and cost of each payment dramatically.” 

Oracle provides a comprehensive blockchain offering, including business-ready Oracle Blockchain Applications Cloud and a pre-assembled Oracle Blockchain Platform for developers building or integrating their own applications. Oracle Blockchain Platform is production-ready with enterprise-grade capabilities, easy to adopt, and quick to develop upon, helping to save customers’ time and costs and accelerating their blockchain journeys. 

Blockchain technology can reduce the security issues in mobile payments and online purchases. The inherent trust factor related with blockchain is most important when dealing with peer-to-peer payments. With blockchain technology, the digitally signed transaction requests, results verification via smart contracts and multi-party consensus helps to protect the users’ digital transactions. Blockchain technology has the potential to solve security concerns by providing a permissioned platform that ensures full transparency between transacting parties. 

Learn more about Oracle Blockchain
Follow the Oracle Blockchain Blog
Follow Oracle Cloud Platform via Blog, Facebook and Twitter

Contact Info
Nicole Maloney

lunes, 11 de febrero de 2019

Oracle Hot Topics: Bug ORA-600 [KDSGRP1] IN ADG AFTER FAILOVER


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Last Updated
Oracle Database Exadata Cloud Machine Oracle Database Cloud Service Oracle Database Cloud Exadata Service Oracle Database Exadata Express Cloud Service Oracle Cloud Infrastructure - Database Service Oracle Database Cloud Schema Service Oracle Database - Enterprise Edition Oracle Database Backup Service
Mon, 11 Feb 2019 08:33 GMT-06:00


Product Area
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Last Updated
Oracle Database - Enterprise Edition
Mon, 11 Feb 2019 09:32 GMT-06:00

Knowledge Articles

Knowledge Article
Product Area
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Oracle Database Exadata Cloud Machine Oracle Database Cloud Service Oracle Database Cloud Exadata Service Oracle Database Exadata Express Cloud Service Oracle Cloud Infrastructure - Database Service Oracle Database Cloud Schema Service Oracle Database - Enterprise Edition Oracle Database Backup Service
Mon, 11 Feb 2019 08:33 GMT-06:00

El manejo seguro de los datos personales en el HC ( Historial Clínico ) de la CCSS

En un nuevo estudio publicado en The New England Journal of Medicine expone el caso de un hombre de 70 años de edad, que llegó a un hospital de Florida, y cuando fue atendido, los médicos encontraron tatuado en su pecho el mensaje “No resucitar”. 

¿Tú qué hubieras hecho?

La crónica la pueden leer en el siguiente link:…/articulos_docs_int…/nejmc1713344.pdf

El paciente tenía historial médico de obstrucción pulmonar crónica, diabetes mellitus y fibrilación auricular, según indica el reporte.
El paciente presentaba un alto nivel de consumo de alcohol, por lo que su estado de conciencia, no le permitía a los médicos obtener un veredicto sobre los deseos reales del mismo.
Inicialmente los médicos optaron por no hacerle caso al tatuaje, invocando el principio de no elegir un camino irreversible ante la incertidumbre.
El caso tuvo que ser visto por un comité de ética y después de un tiempo, aconsejaron al cuerpo médico, honrar el deseo del paciente, expresado a través de su tatuaje. "No resucitar (DNR) ".

Ellos sugirieron que era más razonable inferir que el tatuaje expresaba una preferencia auténtica, que lo que podría haber ser visto como una precaución también podría considerarse una ceremonia, y que la ley en ocasiones no es lo suficientemente ágil en estos temas, para apoyar el deseo real de los paciente. Casi en el mismo tiempo, el hospital recibió una notificación de un centro de salud de la Florida, en donde el paciente había hecho explícito dicho deseo.

Anoche en el tema de "Noches de Ciberseguridad" con Roberto Lemaître Picado se trato el tema de protección de datos personales. Link:
Hice el comentario que en la UE se han presentado muchos problemas con el acceso al HC ( Historial Clínico ) de los pacientes por parte de los Médicos.
Se supone que el acceso sólo debe ser en caso que se requiera para un tratamiento médico que lo admita. Muchos piensan que la 108 deja mucho de lado, la regulación de la big data en temas de salud y como la misma se trata.
Alejandro Esquivel, otro de los participantes en el programa, indicó que "Ese es un punto muy importante Ronald. Curiosamente en Costa Rica, la CCSS lo último que protege son nuestros datos personales.".
En casos como este de la Florida, el acceso a la datos de su HC ( Historial Clínico ), puede ser lo mejor para el paciente y liberar las acciones legales en contra del médico al realizar una acción que considera deslegitimada.

El el juramento hipocrático original, realizado por los primeros médicos dice: "Guardaré secreto sobre lo que oiga y vea en la sociedad por razón de mi ejercicio y que no sea indispensable divulgar, sea o no del dominio de mi profesión, considerando como un deber el ser discreto en tales casos."
En oficio de este principio, todo HC debería ser destruido automáticamente, cuando el paciente fallezca.
Muchos países del mundo están adoptando el convenio 108 elaborado en la UE, como base para el tratamiento de datos personales.

El Convenio para la Protección de las Personas con respecto al Tratamiento Automatizado de Datos de Carácter Personal (“Convenio 108”) y su Protocolo Adicional relativo a las Autoridades de Control y a los Flujos Transfronterizos de Datos, fue modificado en mayo del 2018 en la Unión Europea.

La Directiva protege el derecho fundamental de los ciudadanos a la protección de datos cuando los utilizan las autoridades policiales. Garantiza que los datos personales de víctimas, testigos y sospechosos de delitos sean debidamente protegidos, y facilita la cooperación transfronteriza en la lucha contra la delincuencia y el terrorismo. Inicialmente este apartado había sido enviada a revisión, pero luego de los atentados ocurridos en París en el 2015, obtuvo un nuevo impulso.
El asunto, es que la norma, hasta donde he visto y con la lecturas publicadas por otros estudiosos del tema, presenta grandes omisiones con respecto al tema del resguardo de información en los centros de salud. Parece haber un vacío normativo en este tema.
En INTERNET, tenemos el derecho al olvido. Este es una vertiente del derecho a la cancelación y consiste en el derecho a ser ‘desindexado’ de lo públicamente disponible.
Para México representa que la protección de los datos personales y la privacidad constituyen un derecho fundamental. En materia de derechos digitales, como el derecho al olvido, México cuenta con los llamados Derechos ARCO, que consisten en Acceso, Rectificación, Cancelación y Oposición de los datos personales en posesión tanto de organismos públicos como de particulares, establecidos en el Artículo 16 constitucional, así como con la Ley Federal de Protección de Datos Personales en Posesión de Particulares.
..." El régimen de protección de los datos de carácter personal que se establece en esta ley no será de aplicación a las bases de datos mantenidas por personas físicas o jurídicas con fines exclusivamente internos, personales o domésticos, siempre y cuando estas no sean vendidas o de cualquier otra
manera comercializadas."

En el caso de los HC, son instituciones públicas las que manejan dichos datos, por tanto, no esta fuera de lo que se determina en al artículo 2 del capítulo I de Disposiciones Generales de la Ley Nacional.
Por tanto, basado en lo que expresa el artículo 1 de la Ley: "Esta ley es de orden público y tiene como objetivo garantizar a cualquier persona, independientemente de su nacionalidad, residencia o domicilio, el respeto a sus derechos fundamentales, concretamente, su derecho a la autodeterminación informativa en relación con su vida o actividad privada y demás derechos de la personalidad, así como la defensa de su libertad e igualdad con respecto al tratamiento automatizado o manual de los datos correspondientes a su persona o bienes.", todos los costarricenses podemos y deberíamos, si mi interpretación es la correcta, obligar a la instituciones de salud en Costa Rica, específicamente a la CCSS, el borrado absoluto de nuestro HC y dar fe de dicha acción.
Creo que Roberto Lemaître Picado nos puede explicar con mayor criterio, si lo que digo es una burrada o estoy en lo correcto. (-Ya nos dijo que lo iba a analizar y nos estaría comentando.- )

Por el momento, que sirva todo esto para abrir la discusión y poner el tema sobre el tapete.

domingo, 3 de febrero de 2019

Tip rápido: Oracle Database Performance Tuning, Features 19c

A partir de Oracle Database 19c, la base de datos recopila automáticamente estadísticas en tiempo real durante las operaciones DML convencionales.
La base de datos examina la carga de trabajo actual de DML para determinar la mejor manera de mantener las estadísticas actualizadas.
Cuando una operación DML está actualmente modificando una tabla, la base de datos Oracle calcula dinámicamente los conteos de las siguientes estadísticas:
  • Número de filas
  • Recuento de bloques
  • Valor máximo de la columna
  • Valor mínimo de la columna

miércoles, 30 de enero de 2019

Oracle Hot Topics: ORA-600 QKAFFSINDEX5


Product Area
Bug ID
Last Updated
Oracle Database - Enterprise Edition
Wed, 30 Jan 2019 07:29 GMT-06:00

Knowledge Articles

Knowledge Article
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Last Updated
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Wed, 30 Jan 2019 10:32 GMT-06:00

martes, 29 de enero de 2019

MINA Group Continues to Redefine the Dining Experience with Oracle

Press Release 

Simphony Point of Sale Platform and Oracle MICROS Hardware Power Leading Restaurant Group’s New The Street Food Hall Concept in Hawaii 

Redwood Shores, Calif.—Jan 29, 2019 

The MINA Group is continually testing the boundaries of restaurants and opportunities to transform the fine dining experience, bringing new flavors to customers across the world. No better example of this philosophy is the group’s innovative The Street Food Hall concept in Waikiki, Hawaii. Powered by the Oracle Food and Beverage Simphony restaurant management platform and Oracle MICROS 600 series point-of-sale devices, the hall brings together 10 globally-inspired food stations, enabling visitors to taste multiple cuisines in a casual, festive setting. 

An ambitious project aimed at providing an ever-changing dining experience for guests, MINA Group operates each of these stations separately led by individual chefs with an evolving menu. With the regular launch of new concepts, effectively managing restaurant operations is critical to ensuring a consistent focus on service. Oracle was selected for its ability to manage each station as its own revenue center while aggregating analysis of the entire venue; providing durable hardware that can meet the demands of kitchen environments; and minimizing technology complexity, allowing the creativity of MINA Group and its chefs to shine. 

“As operators, we’ve had the opportunity to work with several different POS systems where we weren’t able to be as omnipresent as we’d like to be in order to have an intimate knowledge of what was going in our restaurants,” says Patric Yumul, president MINA Group. “The choice was clear to go with Oracle Simphony Cloud because of their reliability, data, and ability to see how the entire operation is doing and how our marketing efforts are working.” 

Oracle Food and Beverage has long collaborated with MINA Group, with the Oracle MICROS point of sale solutions utilized at signature locations including MICHAEL MINA, PABU, RN74, International Smoke and The Mina Test Kitchen. MINA Group continues to implement Oracle solutions for their ability to meet the needs of the unique dining concepts – whether they be iconic fine dining establishments with thousands of wine options, multiple quick service menus within a single establishment, or new restaurants evolved out of The MINA Test Kitchen. 

“MINA Group is a true innovator among restaurant management companies with an unprecedented breadth of unique concepts,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. “With The Street Food Hall in Waikiki, MINA Group is continuing to demonstrate the creative applications of Oracle Food and Beverage solutions. As the MINA Group continues to innovate new dining experiences, Simphony will prove to be a strategic investment that supports culinary creativity, differentiated service and streamlined operations.” 

Join a community of restauranteurs and operators at Oracle Food and Beverage Connect February 4-6, 2019. Vice President of Strategy Chris Adams invites you to learn how Oracle Food and Beverage products enable growth, network with our thriving partner community and leverage Oracle Food and Beverage leadership to get the most out of your investment. 

Contact Info 

Valerie Beaudett

Oracle Utilities Opower Innovations Help Utilities Connect with Every Customer

Press Release 

With more than 100 enhancements to the Opower platform, Oracle empowers utilities to better engage customers as they turn to diverse and dynamic energy sources and rate programs 

Redwood Shores, Calif.—Jan 29, 2019 

The Oracle Utilities Opower customer engagement platform now includes four entirely new experiences and over 100 innovations for utilities to connect with every residential customer. These enhancements deliver measurable results at scale: cost-effective energy savings, satisfied customers, lower service costs, new revenue streams, and more connected homes. 

“With the rise in dynamic rates, complex bills, and consumer technology on the grid edge, serving the diverse needs of today’s utility customers is becoming increasingly complex,” said Dan Byrnes, SVP of product development, Oracle Utilities. “Point solutions only serve small pockets of customers. With the latest release of the Opower platform, utilities can connect with every customer to increase engagement and satisfaction, drive down service costs, and balance demand on the grid.” 

Since breaking onto the scene more than a decade ago, the Opower platform has continued to stand as the most complete and effective customer engagement platform in the utility industry. This latest release expands Opower even further with four new digital customer experiences. Each new offering leverages machine learning to render actionable energy insights, and experimental program design to deliver measurable results. 

“Oracle’s latest improvements to its Opower platform demonstrate the company’s ability to continue distinguishing itself as a leader in home energy management, as well as its commitment to innovation and helping customers achieve savings as scale,” says Paige Leuschner, research analyst at Navigant Research. 

The new experiences include: 
· Distributed Energy Resources (DER) Customer Engagement: self-service customer web tools and alerts to help utilities effectively serve customers with distributed energy resources such as solar. To learn more, visit today’s release here
· Behavioral Load Shaping: a personalized, digital experience that enables utility customers on dynamic rates to shift their energy use away from daily peaks and control their complex bills.
· Digital Self Service Transactions: a suite of embeddable web and mobile features for utility customers to start service, pay their bills and manage their accounts, all natively integrated with Oracle Utilities’ market-leading customer information system (CIS).
· AMI Customer Education Reports: multi-channel reports to educate and engage utility customers during a smart meter rollout, with new insights and recommendations for managing their energy use.
This release also includes more than 100 new features to amplify demand side management and customer care results, including:
· Adaptive Intelligent Recommendations: Opower recommendations learn and adapt to each customer’s disaggregated end use and cross-channel engagement patterns. An expanded library of recommendations can influence over 4 TWh of energy-saving behavior every year and create a halo effect of 15 percent more participation in utility programs.
· Digital Energy Reports: Email Home Energy Reports have been upgraded with a dozen behavioral insight modules and new configurable content options to make them more dynamic and feature-rich than paper reports.
· Embedded Web 2.0 Insights: Visual energy insights for utility web and mobile apps now render with more speed, reliability, and styling control than ever before to improve time on site by 25 percent.
· Unauthenticated Online Audits: Frictionless online audits allow customers to securely access the Opower audit with a single tap or click and potentially double their behavioral energy savings.
· Dynamic Campaigns: Platform tools to rapidly curate targeted marketing across the Opower experience and drive adoption of utility programs and products—such as connected home devices—at up to a 61 percent higher rate than traditional and digital advertising.
· Proactive Billing Alerts: With new weather insights, dual fuel support, and customer-set budget goals, these upgraded alerts deliver digital energy savings and reduce high bill calls by up to 22 percent.
· Connected Home and Enterprise Integrations: Mature APIs and a growing library of integrations into Oracle customer, meter, and marketing applications and third-party connected home platforms make it easy to plug Opower into core utility operations, engage customers through digital assistants, and enable smart home device control. 
“Customers trust their utility for advice how to: save energy, control their bills, adopt new technologies and use them well. With these new innovations, we’re helping utilities connect it all for their customers,” said Byrnes. “And we’re just getting started.” 

Follow us on Twitter and the Oracle Utilities blog 

Contact Info 

Kris Reeves
Oracle Corporation
+1 925 787 6744

New Oracle Utilities Opower Cloud Service Enables Utilities to Engage Customers at the Grid Edge

Press Release 

Aids utilities in becoming trusted advisors to customers adopting solar and other distributed energy resources 

Redwood Shores, Calif.—Jan 29, 2019 

As emerging energy sources—such as solar—compel customers to become more active participants in the grid, their energy management needs are getting more complex. Oracle is equipping utilities to serve as trusted advisors to these increasingly active customers with its new Oracle Utilities Opower Distributed Energy Resources Customer Engagement Cloud Service. 

Available today, the offering initially provides rooftop solar customers helpful insight into their utility bills and energy savings and will expand to address other types of distributed energy resources (DERs) in the future such as electric vehicles and residential battery storage. 

Oracle Utilities Opower DER Customer Engagement is one of four new products and more than 100 new features in the Opower platform, the industry’s leading suite of customer engagement and energy efficiency cloud services. To learn more, visit today’s release here

According to Wood Mackenzie, “Solar is the second fastest growing resource after natural gas in the U.S., and residential solar has grown by 500+MW every quarter over the last four years.” However, many early adopters have been dismayed with their expectation of utility bill savings versus the reality. This is resulting in an influx of calls to their utility provider, which have proven to be up to $8 more expensive and considerably longer than non-solar related calls. 

Based on extensive research into the solar customer journey, Opower DER Customer Engagement addresses these challenges by providing utility customers with a personalized set of insights and recommendations relating to their overall energy generation, usage, and resulting bill. 

“Engaging with our customers and providing them clear, consistent information about their energy consumption and production is critical,” said Feltrin Davis, Manager, Business Intelligence and Data Analytics Smart Energy Services, Exelon. “With Oracle, we have been able to regularly deploy new web tools for our solar/net energy meter customers and are updating them frequently to ensure we are providing the best experience possible.” 

With Opower, Utilities can now send new solar customers onboarding communications explaining what to expect and how solar billing works. And new or existing customers can leverage online tools and insights to understand their net energy consumption. In addition, solar customers will also have a simple overview of their bills and a comparison of how their energy costs have changed since adopting solar. As a result, customers are happier and utilities reduce expensive call center volume. 

“As distributed energy resources continue to rise, consumers are becoming more active and in control of their energy footprint – both as users and producers,” said Dan Byrnes, SVP of product development, Oracle Utilities. “They are looking to their utility to help guide them throughout this journey and provide the clear, accessible insights they need to make more informed decisions. This innovation is a critical step forward in enabling the kind of deeper relationship between utilities and their customers which is essential as the industry moves towards a more customer-centric grid model.” 

This offering—the only of its kind on the market—is powered by the world’s largest residential energy data analytics platform with over 1.6 trillion meter reads from more than 60 million households and businesses, across 100 utilities. 

Follow us on Twitter and the Oracle Utilities blog 

Contact Info 

Kris Reeves
Oracle Corporation
+1 925 787 6744

Optimismo para una vida Mejor

Optimismo para una vida Mejor
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