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lunes, 30 de enero de 2017

Webinar Oracle’s Cloud Business HelpDesk by OHUG

Oracle’s ACS division (Advanced Customer Support) has been providing top-tier customer support for over 20 years, and now you can tap into their expertise to support each and every end-user of your SaaS deployment.

From increasing the responsiveness to your open SR’s, to providing live and instant support access to every end-user – the Cloud Business HelpDesk portal provides a dedicated 800 line, chat, screen sharing, a dedicated TAM (Technical Account Manager), and a personalized knowledge base that is launched directly from any HCM screen for everyone that has a SaaS license.

Learn how Oracle’s Cloud Business HelpDesk will positively support your deployment that needs an increased level of support. Positive side-effects may include: 

• An increased level of end-user adoption of our software 
• 24/7/365 support without hiring any additional FTE’s to IT or HR 
• A more productive staff that is able to get their questions addressed in less than a minute 
• Happy end-users with effective project implementations 
• Now both technical AND Functional questions will be answered (no question left behind) 
• ACS provides oversight of your System Integrator, and can make our services available to them as well