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lunes, 5 de junio de 2017
My Oracle Support Essentials webcasts offer the latest tools, tips, and best practices! Register here for June
My Oracle Support Essentials Webcasts
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
An overview of the Service Request (SR) flow, tips and best practices to save time and avoid delays, how to create a well-formed SR, how and when to gain management attention to your SR as well as how to manage and update your.
* Includes recorded video and presentation for download
HOW-TO TRAINING VIDEO SERIES
In addition to the live webcasts, Oracle Support offers how-to training videos to supplement topics discussed in the Essentials Series. The how-to training videos allow you to quickly learn the details of each feature in My Oracle Support in just a few minutes. You may easily select the videos by experience level, role, or task you are attempting to perform.
The Oracle Support Accreditation Series offers training for best practices and tips directly from Oracle Support product experts to help maximize the effectiveness of your efforts. This is a great option if you wish to increase your expertise across the core Oracle Support tools, develop a customized toolkit of resources that align to your role, and implement recommended best practices, such as automated email updates, to save time and drive efficiency.