Swisscom Delivers Higher Service Quality to Customers on New All-IP Network with Oracle Solutions

Press Release

The operator is transitioning its residential customers to VoIP while maintaining service quality using Oracle Communications Operations Monitor

Redwood Shores, Calif.—Feb 9, 2016

As the largest telecommunications operator in Switzerland, more than 2 million consumers count on Swisscom to deliver communications services. So when it decided to transition them from fixed line telephony to Voice over IP (VoIP)-based services, Swisscom needed a better view into its network performance—both so that it could maintain service quality through the transition, and so that it could understand the limits of its network and position it for growth. Swisscom has deployed the Oracle Communications Operations Monitor to get this complete, real-time view of the network, enabling it to be proactive in how it uses its network and identify potential issues before services are affected.
“Swisscom is in the middle of a big transition—we are migrating 2 million fixed line telephone users from traditional telephone services to VoIP by 2017. Oracle Communications Operations Monitor is a key component of this initiative. It’s what allows us to see the exact network quality results and trends that are relevant, which is what informs our decisions about how we use our network. And, we are able to more effectively manage issues—with the Oracle product, we have end-to-end network visibility so we can collect and analyze network data more quickly, which has helped us to resolve incidents 30 percent faster,” said Stephan Bieri, System Engineer‎, Swisscom.
Oracle Communications Operations Monitor is part of the Oracle Communications Session Monitor product family, which enables enterprises and service providers to quickly and securely deploy IP communications networks, reduce operational costs, generate additional revenue, prevent voice fraud, and minimize churn. Specifically, the Oracle Communications Operations Monitor captures and analyzes all signaling messages and media from the network, providing full, end to end correlation and quality metrics of all calls in real time. It also enables easy to use, drill down troubleshooting for root cause analysis of any reported problem related to a user, user group, trunk, network device, or Internet Protocol (IP) address.
By deploying Oracle Communications Operations Monitor for network monitoring, Swisscom has been able to:

• Proactively monitor network resources, supporting Swisscom’s go to market plans. With prebuilt dashboards, Swisscom can determine network capacity usage trends and make informed decisions on new and existing offers.
• Easily prove that it is fulfilling its obligation for providing basic quality telecommunications services in Switzerland. Armed with the quality results, Swisscom can more transparently communicate with the Swiss federal authority for telecommunications.
• React quickly to network incidents—Swisscom has reduced its incident resolution time by 30 percent. Oracle Communications Operations Monitor provides Swisscom with end-to-end network visibility and individual monitoring of users’ activities in real time, including drill down capabilities to pinpoint issues.
• Reduce the operating expenses of managing the network. Because the Oracle Communications Operations Monitor is used on standard server hardware, it is cost-effectively installed, integrated with other products, and maintained.

“Proper service monitoring is all about being proactive. That’s why we designed Oracle Communications Operations Monitor the way we did—with a broad and deep view of what’s happening in the network, all in real-time. So, now, CSPs can do more than just react when things go wrong—they can leverage the network to find the right opportunities and the right time to launch or modify offers. Swisscom is a testament of a CSP using network monitoring in this way for a strategic advantage,” said Douglas Suriano, senior vice president and general manager, Oracle Communications.

• Additional Information

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