Oracle Hot Topics: ORA-600 QKAFFSINDEX5

Bugs

Bug	Product Area	Bug ID	Last Updated
ORA-600 QKAFFSINDEX5	Oracle Database - Enterprise Edition	24328857	Wed, 30 Jan 2019 07:29 GMT-06:00

Knowledge Articles

Knowledge Article	Product Area	Last Updated
Installing 32-bit RDBMS Client software on x86_64 Linux.	Oracle Database Exadata Cloud Machine Oracle Database Exadata Express Cloud Service Oracle Database Cloud Exadata Service Oracle Database Cloud Service Oracle Cloud Infrastructure - Database Service Oracle Database - Enterprise Edition Oracle Database Cloud Schema Service Oracle Database Backup Service	Wed, 30 Jan 2019 10:32 GMT-06:00

MINA Group Continues to Redefine the Dining Experience with Oracle

Press Release 

Simphony Point of Sale Platform and Oracle MICROS Hardware Power Leading Restaurant Group’s New The Street Food Hall Concept in Hawaii 

Redwood Shores, Calif.—Jan 29, 2019 

The MINA Group is continually testing the boundaries of restaurants and opportunities to transform the fine dining experience, bringing new flavors to customers across the world. No better example of this philosophy is the group’s innovative The Street Food Hall concept in Waikiki, Hawaii. Powered by the Oracle Food and Beverage Simphony restaurant management platform and Oracle MICROS 600 series point-of-sale devices, the hall brings together 10 globally-inspired food stations, enabling visitors to taste multiple cuisines in a casual, festive setting. 

An ambitious project aimed at providing an ever-changing dining experience for guests, MINA Group operates each of these stations separately led by individual chefs with an evolving menu. With the regular launch of new concepts, effectively managing restaurant operations is critical to ensuring a consistent focus on service. Oracle was selected for its ability to manage each station as its own revenue center while aggregating analysis of the entire venue; providing durable hardware that can meet the demands of kitchen environments; and minimizing technology complexity, allowing the creativity of MINA Group and its chefs to shine. 

“As operators, we’ve had the opportunity to work with several different POS systems where we weren’t able to be as omnipresent as we’d like to be in order to have an intimate knowledge of what was going in our restaurants,” says Patric Yumul, president MINA Group. “The choice was clear to go with Oracle Simphony Cloud because of their reliability, data, and ability to see how the entire operation is doing and how our marketing efforts are working.” 

Oracle Food and Beverage has long collaborated with MINA Group, with the Oracle MICROS point of sale solutions utilized at signature locations including MICHAEL MINA, PABU, RN74, International Smoke and The Mina Test Kitchen. MINA Group continues to implement Oracle solutions for their ability to meet the needs of the unique dining concepts – whether they be iconic fine dining establishments with thousands of wine options, multiple quick service menus within a single establishment, or new restaurants evolved out of The MINA Test Kitchen. 

“MINA Group is a true innovator among restaurant management companies with an unprecedented breadth of unique concepts,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. “With The Street Food Hall in Waikiki, MINA Group is continuing to demonstrate the creative applications of Oracle Food and Beverage solutions. As the MINA Group continues to innovate new dining experiences, Simphony will prove to be a strategic investment that supports culinary creativity, differentiated service and streamlined operations.” 

Additional Resources

Join a community of restauranteurs and operators at Oracle Food and Beverage Connect February 4-6, 2019. Vice President of Strategy Chris Adams invites you to learn how Oracle Food and Beverage products enable growth, network with our thriving partner community and leverage Oracle Food and Beverage leadership to get the most out of your investment. 

The MINA Group Delivers the Spirit of Aloha with Oracle POS

Contact Info 

Valerie Beaudett

Oracle

+1.650.400.7833

valerie.beaudett@Oracle.com

Oracle Utilities Opower Innovations Help Utilities Connect with Every Customer

Press Release 

With more than 100 enhancements to the Opower platform, Oracle empowers utilities to better engage customers as they turn to diverse and dynamic energy sources and rate programs 

Redwood Shores, Calif.—Jan 29, 2019 

The Oracle Utilities Opower customer engagement platform now includes four entirely new experiences and over 100 innovations for utilities to connect with every residential customer. These enhancements deliver measurable results at scale: cost-effective energy savings, satisfied customers, lower service costs, new revenue streams, and more connected homes. 

“With the rise in dynamic rates, complex bills, and consumer technology on the grid edge, serving the diverse needs of today’s utility customers is becoming increasingly complex,” said Dan Byrnes, SVP of product development, Oracle Utilities. “Point solutions only serve small pockets of customers. With the latest release of the Opower platform, utilities can connect with every customer to increase engagement and satisfaction, drive down service costs, and balance demand on the grid.” 

Since breaking onto the scene more than a decade ago, the Opower platform has continued to stand as the most complete and effective customer engagement platform in the utility industry. This latest release expands Opower even further with four new digital customer experiences. Each new offering leverages machine learning to render actionable energy insights, and experimental program design to deliver measurable results. 

“Oracle’s latest improvements to its Opower platform demonstrate the company’s ability to continue distinguishing itself as a leader in home energy management, as well as its commitment to innovation and helping customers achieve savings as scale,” says Paige Leuschner, research analyst at Navigant Research. 

The new experiences include: 

· Distributed Energy Resources (DER) Customer Engagement: self-service customer web tools and alerts to help utilities effectively serve customers with distributed energy resources such as solar. To learn more, visit today’s release here
· Behavioral Load Shaping: a personalized, digital experience that enables utility customers on dynamic rates to shift their energy use away from daily peaks and control their complex bills.
· Digital Self Service Transactions: a suite of embeddable web and mobile features for utility customers to start service, pay their bills and manage their accounts, all natively integrated with Oracle Utilities’ market-leading customer information system (CIS).
· AMI Customer Education Reports: multi-channel reports to educate and engage utility customers during a smart meter rollout, with new insights and recommendations for managing their energy use.
This release also includes more than 100 new features to amplify demand side management and customer care results, including:
· Adaptive Intelligent Recommendations: Opower recommendations learn and adapt to each customer’s disaggregated end use and cross-channel engagement patterns. An expanded library of recommendations can influence over 4 TWh of energy-saving behavior every year and create a halo effect of 15 percent more participation in utility programs.
· Digital Energy Reports: Email Home Energy Reports have been upgraded with a dozen behavioral insight modules and new configurable content options to make them more dynamic and feature-rich than paper reports.
· Embedded Web 2.0 Insights: Visual energy insights for utility web and mobile apps now render with more speed, reliability, and styling control than ever before to improve time on site by 25 percent.
· Unauthenticated Online Audits: Frictionless online audits allow customers to securely access the Opower audit with a single tap or click and potentially double their behavioral energy savings.
· Dynamic Campaigns: Platform tools to rapidly curate targeted marketing across the Opower experience and drive adoption of utility programs and products—such as connected home devices—at up to a 61 percent higher rate than traditional and digital advertising.
· Proactive Billing Alerts: With new weather insights, dual fuel support, and customer-set budget goals, these upgraded alerts deliver digital energy savings and reduce high bill calls by up to 22 percent.
· Connected Home and Enterprise Integrations: Mature APIs and a growing library of integrations into Oracle customer, meter, and marketing applications and third-party connected home platforms make it easy to plug Opower into core utility operations, engage customers through digital assistants, and enable smart home device control. 

“Customers trust their utility for advice how to: save energy, control their bills, adopt new technologies and use them well. With these new innovations, we’re helping utilities connect it all for their customers,” said Byrnes. “And we’re just getting started.” 

Additional Resources

Oracle Utilities Opower Energy Efficiency

Oracle Utilities Opower Digital Self Service

Oracle Utilities Opower Proactive Alerts

Follow us on Twitter and the Oracle Utilities blog 

Contact Info 

Kris Reeves

Oracle Corporation

+1 925 787 6744

kris.reeves@oracle.com

New Oracle Utilities Opower Cloud Service Enables Utilities to Engage Customers at the Grid Edge

Press Release 

Aids utilities in becoming trusted advisors to customers adopting solar and other distributed energy resources 

Redwood Shores, Calif.—Jan 29, 2019 

As emerging energy sources—such as solar—compel customers to become more active participants in the grid, their energy management needs are getting more complex. Oracle is equipping utilities to serve as trusted advisors to these increasingly active customers with its new Oracle Utilities Opower Distributed Energy Resources Customer Engagement Cloud Service. 

Available today, the offering initially provides rooftop solar customers helpful insight into their utility bills and energy savings and will expand to address other types of distributed energy resources (DERs) in the future such as electric vehicles and residential battery storage. 

Oracle Utilities Opower DER Customer Engagement is one of four new products and more than 100 new features in the Opower platform, the industry’s leading suite of customer engagement and energy efficiency cloud services. To learn more, visit today’s release here

According to Wood Mackenzie, “Solar is the second fastest growing resource after natural gas in the U.S., and residential solar has grown by 500+MW every quarter over the last four years.” However, many early adopters have been dismayed with their expectation of utility bill savings versus the reality. This is resulting in an influx of calls to their utility provider, which have proven to be up to $8 more expensive and considerably longer than non-solar related calls. 

Based on extensive research into the solar customer journey, Opower DER Customer Engagement addresses these challenges by providing utility customers with a personalized set of insights and recommendations relating to their overall energy generation, usage, and resulting bill. 

“Engaging with our customers and providing them clear, consistent information about their energy consumption and production is critical,” said Feltrin Davis, Manager, Business Intelligence and Data Analytics Smart Energy Services, Exelon. “With Oracle, we have been able to regularly deploy new web tools for our solar/net energy meter customers and are updating them frequently to ensure we are providing the best experience possible.” 

With Opower, Utilities can now send new solar customers onboarding communications explaining what to expect and how solar billing works. And new or existing customers can leverage online tools and insights to understand their net energy consumption. In addition, solar customers will also have a simple overview of their bills and a comparison of how their energy costs have changed since adopting solar. As a result, customers are happier and utilities reduce expensive call center volume. 

“As distributed energy resources continue to rise, consumers are becoming more active and in control of their energy footprint – both as users and producers,” said Dan Byrnes, SVP of product development, Oracle Utilities. “They are looking to their utility to help guide them throughout this journey and provide the clear, accessible insights they need to make more informed decisions. This innovation is a critical step forward in enabling the kind of deeper relationship between utilities and their customers which is essential as the industry moves towards a more customer-centric grid model.” 

This offering—the only of its kind on the market—is powered by the world’s largest residential energy data analytics platform with over 1.6 trillion meter reads from more than 60 million households and businesses, across 100 utilities. 

Additional Resources

· 

Oracle Utilities Opower Digital Self Service

Follow us on Twitter and the Oracle Utilities blog 

Contact Info 

Kris Reeves

Oracle Corporation

+1 925 787 6744

kris.reeves@oracle.com

Oracle Critical Patch Update for January 2019

The Critical Patch Update for January 2019 was released on January 15th, 2019. Oracle strongly recommends applying the patches as soon as possible. If you are new to this process, please review Oracle's Security Fixing Policies and the Critical Patch Update Advisory. After reviewing these resources, if you are unable to determine if you require a software update, or how to apply it, please contact Oracle Support.  The Critical Patch Update Advisory is the starting point for relevant information.  It includes the list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities for each product suite, and links to other important documents. Supported products that are not listed in the "Affected Products and Components" section of the advisory do not require new patches to be applied. Also, it is essential to review the Critical Patch Update supporting documentation referenced in the Advisory before applying patches, as this is where you can find important pertinent information. Critical Patch Update Advisories are available at the following location: Oracle Technology Network: http://www.oracle.com/SecurityAlerts Oracle Cloud Customers should review: http://www.oracle.com/SecurityAlerts#cloud The Critical Patch Update Advisory for January 2019 is available at the following location: Oracle Technology Network: http://www.oracle.com/technetwork/security-advisory/cpujan2019-5072801.html Important information can also be found at: https://blogs.oracle.com/oraclesecurity/ Oracle's Security Fixing Policies are available at the following location: http://www.oracle.com/support/assurance/vulnerability-remediation/security-fixing.html The next four dates for Critical Patch Updates are:  April 16, 2019  July 16, 2019  October 15, 2019  January 14, 2020 Thank you, Customer Support of Oracle Corporation http://www.oracle.com/us/support/contact/index.html

Terms of Use and Privacy | Contact Us You are receiving this communication as a result of your current relationship with Oracle Support. General marketing e-mail opt-out preferences may have been over-ridden to ensure you receive this program information. Designated Support contacts may not opt-out of receiving Oracle Critical Patch Update, System and Contract communications. However, if you believe you have received these messages in error, please contact: MOS-Privacy_US@oracle.com. Please note that opting-out of Marketing communications will not affect your receipt of this communication. You will continue to receive important business communications related to your current relationship with Oracle such as Security Updates, Event Confirmation, and Support and Service communications. Copyright © 2019, Oracle and/or its affiliates. All rights reserved Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States

JOANN Stores Tailor Better Customer Experiences with Oracle

Press Release 

Oracle Retail and Marketing Solutions Deliver Cross Channel Intelligence to Help Largest Craft and Fabric Retailer in the U.S. Better Target and Engage Customers with Personalized Offers 

National Retail Federation, New York, New York —Jan 15, 2019 

JOANN Stores, one of the nation’s largest craft and fabric specialty retailer, has chosen Oracle to help create a modern experience with a 360-degree view of customer engagement. With Oracle, JOANN can better understand and engage customers across its omnichannel footprint, including leading web and mobile properties and more than 865 physical stores across the United States. Leveraging embedded data science and analytics, JOANN can create more personalized, targeted offers that generate demand across key market segments. 

“Our customers expect a superior assortment of fabric and craft supplies from our stores, as well as expertise, guidance and inspiration from our Team Members,” said Steve Miller, SVP marketing & eCommerce at JOANN. “With Oracle Retail, our store teams will be able to seamlessly move between completing specific tasks and helping shoppers on the floor. And by more fully understanding our customers’ interests and buying history, we can suggest new projects in-store and deliver more personalized offers to drive engagement across channels.” 

Together, Oracle Retail Xstore Point-of-Service, Oracle Retail Customer Engagement Cloud Service and Oracle Marketing Cloud will help JOANN streamline the management and execution of promotions, provide an innovative approach to customer discounts and coupons, and provide a competitive edge as the retailer continues to grow in the highly seasonal fabric and crafts industry. 

“We are delighted to partner with JOANN Stores to extend their specialized shopping experience at scale. By adopting our modern platform for retail, JOANN Stores can create an endless aisle to fulfill and create consumer demand with more personalized and relevant offers,” said Mike Webster, senior vice president and general manager, Oracle Retail. “The new solutions will deliver value at corporate and store level through operational efficiencies with better quality and access to data.” 

“With a complete suite of Oracle solutions JOANN is positioning to offer customers engaging and personalized service,” said Dale Grant, senior vice president global sales, Oracle Retail. “In a highly seasonal industry, having an accurate perspective on consumer needs is critical to optimizing margins and making the right inventory investments that drive sales.” 

Contact Info 

Matt Torres

Oracle

4155951584

matt.torres@oracle.com

Oracle Hot Topics: 12.2.0.1 IN RAC DBMS_SCHEDULER SET SCHEDULE_TYPE TO NULL AFTER JOB RAN MANUALLY

Bugs

Bug	Product Area	Bug ID	Last Updated
12.2.0.1 IN RAC DBMS_SCHEDULER SET SCHEDULE_TYPE TO NULL AFTER JOB RAN MANUALLY	Oracle Database - Enterprise Edition	28402823	Mon, 14 Jan 2019 09:27 GMT-06:00

Knowledge Articles

Knowledge Article	Product Area	Last Updated
Bug 28012328 - TEST_GENERATOR NEEDS TO RUN ON ALL SRG RUNS	Oracle Database - Enterprise Edition	Sun, 13 Jan 2019 00:57 GMT-06:00

Grupo Nazan Drives Seamless Shopping Experiences with Oracle Retail

Press Release 

Mexican Footwear Retailer Taps Oracle to Maximize Omnichannel Customer Engagement 

National Retail Federation, New York, New York —Jan 14, 2019 

Creating a seamless customer experience across channels, Grupo Nazan has embarked on a digital transformation initiative with Oracle. Grupo Nazan sells footwear brands Impuls, Destroyer, and Playa Mayoreo through 100 stores and wholesale channels in Mexico. With a business that was historically driven by catalog, the company recognized an opportunity to expand digitally and physically with the adoption of a modern retail platform. With Oracle, Grupo Nazan will be able to better reach customers on the channel of their choice, while gaining a centralized view of engagement. 

The initiative is supported by a suite of Oracle Retail omnichannel solutions including: Oracle Retail Xstore Point-of-Service, Oracle Retail Customer Engagement, Oracle Retail Order Broker and Oracle Commerce. 

“The Oracle Retail solutions will further strengthen our business, with the availability of real-time centralized information,” said Moises Macias Gonzalez, systems and logistics director, Grupo Nazan. “Today we have all the stores implemented. With the close integration between our systems and processes, we have the intelligence we need to reach and attract customers through the channels.” 

“Grupo Nazan is inspiring the industry to look for new ways to improve customer experience. After completing their digital transformation, Grupo Nazan can better segment customers to provide more personalized and engaging promotions,” said Carlos Victoria, Vice President Latin America, Oracle Retail. “For example, a recent study showed that 85 percent of Mexican consumers expect granular tracking of their delivery status. With Oracle, Grupo Nazan can meet these kinds of customer expectations as they grow in an omnichannel environment.” 

Grupo Nazan worked with Oracle PartnerNetwork Platinum level partner, SkillNet, based on their international Oracle Retail Xstore implementation and digital transformation experience. 

“SkillNet conducted a capabilities assessment against our business needs. We took a balanced approach to implement best practices with a few modifications that made sense for our business,” said Javier Alvarado, Technology Project Manager, Grupo Nazan. 

Contact Info 

Matt Torres

Oracle

415-595-1584

matt.torres@oracle.com

Oracle and One Door Collaborate to Deliver Compelling In-Store Retail Experiences

Press Release 

Combination of Market Expertise, Artificial Intelligence, and Automation Enables Retailers to Optimize In-Store Merchandising and Maximize Sales 

National Retail Federation Retail’s Big Show New York, New York—Jan 14, 2019 

Oracle Retail and One Door™, a leading provider of cloud-based visual merchandising software, today announced they are collaborating to help retailers improve their in-store merchandising. By integrating the artificial-intelligence infused Oracle Retail Assortment Optimization Cloud Service and One Door Merchandising Cloud, retailers will be able to easily optimize store layouts and assortments, then automatically convert them into interactive, store-specific plans. With this new end-to-end capability, merchandising and store teams will be empowered to both create and execute localized, space-aware assortments that maximize returns at each store. 

According to Gartner, Inc., “Retailers will use AI to improve and automate existing and new business processes, and to drive human creativity through deep learning and innovation.”1 Through this new partnership leading retailers can take advantage of Oracle’s AI capabilities and then leverage One Door automation to deliver personalized experiences at scale. 

“Oracle is the modern platform for retail that lets brands accelerate their business to drive beyond best practice and focus on customer acquisition and interactions that deliver a lifetime of value,” said Jeff Warren, Vice President Solution Management, Oracle Retail. “This strategic collaboration empowers retailers to plan and optimize inventory strategically, communicate effectively with stores, confirm in-store execution and compliance, and deliver a tailored and high-quality customer experience.” 

“By combining our visual merchandising and in-store capabilities with the strength of the Oracle Retail portfolio, we collectively deliver the first-of-its-kind end-to-end capability for merchandising transformation,” said Tom Erskine, CMO and SVP of Product, One Door, “We see the potential to broaden Oracle's already extremely comprehensive product portfolio and the Oracle Retail Reference Library, giving Oracle customers and prospects even more opportunity to affect the required transformation and change with a single vendor (Oracle).” 

1 Gartner, Inc., Cool Vendors in AI for Retail, Robert Hetu and Miriam Burt, May 2, 2018 

Contact Info 

Matt Torres

Oracle

415-595-1584

matt.torres@oracle.com

Oracle Hot Topics: Bug DBMS_SCHEDULER RUN_CHAIN RESULTS IN ORA-24102

Bugs

Bug	Product Area	Bug ID	Last Updated
DBMS_SCHEDULER RUN_CHAIN RESULTS IN ORA-24102	Oracle Database - Enterprise Edition	29157051	Thu, 3 Jan 2019 07:30 GMT-06:00

Knowledge Articles

Knowledge Article	Product Area	Last Updated
V4 Reduce Transportable Tablespace Downtime using Cross Platform Incremental Backup	Oracle Database Exadata Cloud Machine Oracle Database Cloud Service Oracle Database Cloud Exadata Service Oracle Database Exadata Express Cloud Service Oracle Cloud Infrastructure - Database Service Oracle Database - Enterprise Edition Oracle Database Cloud Schema Service Oracle Database Backup Service	Wed, 2 Jan 2019 14:13 GMT-06:00

Controlling Your Cloud - Uploading Large Files To Oracle Object Storage

By TODD SHARP, Oracle Blogs. In my last post, we took an introductory look at working with the Oracle Cloud Infrastructure (OCI) API with the OCI Java SDK. I mentioned that my initial motivation for digging into the SDK was to handle large file uploads to OCI Object Storage, and in this post, we'll do just that.  As I mentioned, HTTP wasn't originally meant to handle large file transfers (Hypertext Transfer Protocol). Rather, file transfers were typically (and often, still) handled via FTP (File Transfer Protocol). But web developers deal with globally distributed clients and FTP requires server setup, custom desktop clients, different firewall rules and authentication which ultimately means large files end up getting transferred over HTTP/S. Bit Torrent can be a better solution if the circumstances allow, but distributed files aren't often the case that web developers are dealing with. Thankfully, many advances in HTTP over the past several years have made large file transfer much easier to deal with, the main advance being chunked transfer encoding (known as "chunked" or "multipart" file upload). You can read more about Oracle's support for multipart uploading, but to explain it in the simplest possible way a file is broken up into several pieces ("chunks"), uploaded (at the same time, if necessary), and reassembled into the original file once all of the pieces have been uploaded.  The process to utilize the Java SDK for multipart uploading involves, at a minimum, three steps. Here's the JavaDocs for the SDK in case you're playing along at home and want more info.  Initiate the multipart upload  Upload the individual file parts  Commit the upload  The SDK provides methods for all of the steps above, as well as a few additional steps for listing existing multipart uploads, etc. Individual parts can be up to 50 GiB. The SDK process using the ObjectClient (see the previous post) necessary to complete the three steps above are explained as such:  1. Call ObjectClient.createMultipartUpload, passing an instance of a CreateMultipartUploadRequest (which contains an instance of CreateMultipartUploadRequestDetails)  To break down step 1, you're just telling the API "Hey, I want to upload a file. The object name is "foo.jpg" and it's content type is "image/jpeg". Can you give me an identifier so I can associate different pieces of that file later on?" And the API will return that to you in the form of a CreateMultipartUploadResponse. Here's the code:  So to create the upload, I make a call to /oci/upload-create and pass the objectName and contentType param. I'm invoking it via Postman, but this could just as easily be a fetch() call in the browser: So now we've got an upload identifier for further work (see "uploadId", #2 in the image above). On to step 2 of the process: 2. Call ObjectClient.uploadPart(), passing an instance of UploadPartRequest (including the uploadId, the objectName, a sequential part number, and the file chunk), which receives an UploadPartResponse. The response will contain an "ETag" which we'll need to save, along with the part number, to complete the upload later on. Here's what the code looks like for step 2: And here's an invocation of step 2 in Postman, which was completed once for each part of the file that I chose to upload. I'll save the ETag values along with each part number for use in the completion step. Finally, step 3 is to complete the upload. 3. Call ObjectClient.commitMultipartUpload(), passing an instance of CommitMultipartUploadRequest (which contains the object name, uploadId and an instance of CommitMultipartUploadDetails - which itself contains an array of CommitMultipartUploadPartDetails). Sounds a bit complicated, but it's really not. The code tells the story here: When invoked, we get a simple result confirming the completion of the multipart upload commit! If we head over to our bucket in Object Storage, we can see the file details for the uploaded and reassembled file: And if we visit the URL via a presigned URL (or directly, if the bucket is public), we can see the image. In this case, a picture of my dog Moses: As I've hopefully illustrated, the Oracle SDK for multipart upload is pretty straightforward to use once it's broken down into the steps required. There are a number of frontend libraries to assist you with multipart upload once you have the proper backend service in place (in my case, the file was simply broken up using the "split" command on my MacBook).

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